Talk to an expert, anytime. No question is too big, or too small.
Our in-house support team are data room experts who love talking to clients. You’ll never speak to someone who can’t fix your problem, and our job isn’t done until you feel confident using Firmex.
Pulling an all-nighter? So are we.
We know your business can’t slow down. Our support team is on stand-by 24/7/365 to answer your questions. You’ll never wait longer than 15 minutes, and you’ll speak to someone who loves helping people and solving problems.
No scripts. No call transfers.
Scripted answers are for standard issues – that’s why we don’t have them. Instead, you’ll speak to someone who will listen to your problem and work with you until it’s resolved. We’re committed to your success. Just one reason why Firmex has won a Gold Stevie® Award for Customer Service Department of the Year.
We’re with you all the way
We help you structure and populate the data room, set up and train every new user, and provide ongoing support whenever you need it. Helping you with the heavy lifting is what we do. Learning with Firmex
Professional Support Services
Free Setup & Practice Support
24/7/365 Always on Support