Personalized customer service that never rests. Over 95% of support requests are answered in 5 minutes or less.
Firmex dedicated expert support.

Expert Customer Service.

Let our experts support your deal from start to finish.

Deals are stressful enough. Having one of our experts on hand helps your team collaborate more efficiently, minimizes errors, and reduces demands on your time.

Contact Support

Give your next deal the support it deserves.

95% of our customers give our support team a perfect score.

Firmex data room document security product knowledgebase and FAQ.

Unlimited expert support.

We’re like an extra member of your team.

Our experts will answer any of your questions, no matter how big or small, any time you need us. We deal with each inquiry as a unique case - no reading from scripts or transferring calls - so we’re there for you, excited to help.

Online Learning

We’re available 24/7/365.

We mean it: Any time, day or night, holidays & weekends.

Deals don’t rest, and neither do we. Whether you’re pulling an all nighter, working through the weekend, or skipping a holiday to get the deal done, we’re right there with you to answer any of your questions.

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Contact Data Room Customer Service and Support 24 hours a day.
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    How may we help you?

    Our Customer Service department is Company wide — just one of the reasons why we won a Gold Stevie® for Customer Service Department of the Year.

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VDR Customer Support in 68 Countries Worldwide.

Dedicated representatives.

With tens of thousands of deals, we know how to help.

As soon as you purchase our product, you’ll be assigned a client services representative who will work with you from setting up the VDR to closing the deal, and everything in between. When you have questions, you won’t just get anyone – you’ll get an expert who understands your unique needs.

  • Need an extra set of hands? Get Professional Services.

    We’ll manage all the extra tasks behind the scenes, so you can get back to managing the deal.

    Project consultation

    Talk to us about your project, and we’ll build a data room perfectly matched to your needs.

    Complex configuration

    We'll add users, assign access permissions, clean up global user lists, and archive users.

    Bulk file conversion

    Need to convert thousands of files? We can help, so your team can stay focused on the deal.

    Specialized training

    We do customized onsite or virtual training sessions to meet the needs of your employees and business partners.

    Bulk upload & setup

    Send us your hard drive, and we’ll send back a fully populated, meticulously organized data room.

    Project archiving

    Once the deal is done, we’ll provide a fully compliant, archived version of projects and data feeds.

    Explore Pro Services


  • "The Support staff is awesome!"

    — Wendy Michael, Vice President of Marketing at MASI, Ltd.
  • "Firmex provided me with five-star training.
    The support team was very concise and clear...
    and provided useful suggestions."

    — Jordan Breslow, General Counsel, Etsy
  • "The 24/7 client support was invaluable &
    when I needed support, even on weekends,
    the Firmex team was always available."

    — Elizabeth Gordon, EG Consulting, Inc.

Contact us today for a live 1-on-1 product tour.

We speak to hundreds of future happy customers each month.

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