We're Experts
We set up over 6000 new datarooms last year. No question is too big or too small.
Who we are
Always On
Our customers work round the clock, and so do we. Call us anytime. Day or night. 365 days a year.
We're Accountable
You'll never talk to someone that can't fix your problem. One support team member will be your champion from start to finish.
What do we do
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We Listen
We understand the real business issue, give practical advice, then help you to set up and load the dataroom.
Immediate Support
Most people that call talk to an expert in less than 5 mins. No one ever waits longer than 15 mins.
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Up & Running
We set up and train every new Firmex user. Our job's not done until your dataroom is up and running.
How we work
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We Want To Talk To You
We love talking to customers. We'll never try to get you off the phone. Call us anytime.
No Scripts Here
Scripted answers are for standard issues. Problem is: we've never seen a "standard" problem.
It's Personal
Our business is built of hard-won referrals from loyal clients. We're committed to your success.
95% of our customers think we're awesome.
"Answer was provided within minutes."
VP, Architecture | Technology
Apr 9, 2013
"Your response time was incredibly fast and all our edits were done correctly."
Associate | Investment Banking
Apr 3, 2013
"Julie was great, understanding and clear in her objectives to a non-technical person. Tried several different ways to resolve and followed up. Great personable resource on a help desk."
Executive | Telecommunications
Mar 26, 2013
"Immediate response and action."
Associate | Consulting
Mar 5, 2013
"Person had exact explanation for my problem and could show me how to fix it in a second."
VP | Non Profit
Jan 29, 2013
"100% satisfied and executed promptly. "
Partner | Commercial Banking
Apr 8, 2013
Making it Personal.
Expertise, responsiveness, and a genuine personal commitment to our customers are at the core of our entire organization. Our Client Services mandate is to deliver the best product support our customers have ever experienced.
