Three Easy Options to Access Support
Your Support Knowledge Base with lesson plans, FAQs and videos
When you log in to your data room and select the Help button you will find FAQs and training videos to help answer all your questions. If you cannot find the answer in our support portal you can submit a case to our support team 24 hours a day.
Frequently Asked Questions
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I am a first time Firmex user. How do I obtain a new Firmex login?
If you are requesting a new username and password, please fill out the support form. Please include your e-mail, your name, e-mail address, and your firm’s name. You will receive an e-mail containing your login information and a link to your firm’s Firmex site.
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I forgot my password!
If you forgot your password or are having trouble logging in, click the Login Assistance button on the login page of your firm’s Firmex site and select the Forgot Your Password link. Within a few minutes a new password will be sent to your e-mail account.
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What can I do if PDF documents will not open on my computer?
We recommend that all users have the following software installed by their system administrator on their computer:
Internet Explorer 7 or greater (Download)
Adobe Reader 9 or greater (Download)
FileOpen plug-in (Download)
If you continue to have difficulty opening PDF documents, please contact us for assistance. -
What are my best options for support and answers to questions?
For the fastest response time, please fill out the support form and a Client Services representative will respond to your question immediately. If you’d rather find an answer to your question by browsing through a knowledge base, log in to your Firmex project and click the Help button.
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Which browsers are supported by Firmex?
Currently Firmex’s officially supported browser is Internet Explorer (versions 7 and 8). Internet Explorer is required to administer a project, as well as to open PDF documents for users with Digital Rights Management (DRM) enabled.
Some users are able to access documents successfully using other browsers like Mozilla Firefox, Google Chrome, and Apple Safari to open non-DRM PDFs, although those browsers are not officially supported by Firmex.
24/7 support from humans
We're here to help you any way we can. If you can’t find the resources you need from the above suggestions, please contact us and a support team member will help you.
