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Overview

Firmex uses selected sub-processors to meet the service levels detailed in our Privacy Policy and Terms of Use. A sub-processor is a third party data processor that has or will potentially have access to or process data that may contain personal data.

All of our sub-processors are General Data Protection Regulation (GDPR) compliant.

If you have questions about our customer data protection policy and practices or require more information, please contact us by email at privacy@firmex.com or at our mailing address below:

Firmex Inc.
110 Spadina Avenue, Suite 700
Toronto, ON M5V 2K4

Firmex Sub-Processors

Entity Name Purpose Data Collected Entity Country
Amazon Web Services Hosting Services for the Firmex VDR Application Service User name, company name, email address, application preferences United States, Canada & Germany
Cogeco Peer 1 Hosting Services for the Firmex VDR Application Service User name, company name, email address, application preferences Canada
Gainsight Client Relationship Management Client account information, VDR username, name, phone, email United States
Netsuite Billing & Financial Software Client name, billing contact name, email and address United States
Pardot Email Marketing Name, email, title, company, phone number, VDR user profile United States
Pendo In-App Customer Messaging Anonymized personal information, VDR user profile data only United States
RingCentral VoIP Phone Service Provider Name, phone, company United States
Salesforce Client Management Database Name, phone, company, location, title United States
Groove Email Marketing Name, phone, company, location, title United States
Sungard Availability Services Hosting Services for the Firmex VDR Application Service User name, company name, email address, application preferences Canada
Tableau Business Intelligence Reporting Client account information, VDR username, name, phone, email United States
Zendesk Client Support Tickets & Emails Company account information, name, VDR username, email United States