Sub-Processors List

Overview

Firmex uses selected sub-processors to meet the service levels detailed in our Privacy Policy and Terms of Use. A sub-processor is a third party data processor that has or will potentially have access to or process data that may contain personal data.

All of our sub-processors are General Data Protection Regulation (GDPR) compliant.

If you have questions about our customer data protection policy and practices or require more information, please contact us by email at privacy@firmex.com or at our mailing address below:

Firmex Inc.
110 Spadina Avenue, Suite 700
Toronto, ON M5V 2K4

Sub-Processors List

Entity Name	Purpose	Data Collected	Entity Country	Status
Amazon Web Services	Hosting Services for the Firmex VDR Application Service	User name, company name, email address, application preferences	United States, Canada & Germany	Active
DataDog	Application health and availability monitoring	None intended – Possible to ingest email address, or IP address	United States	Active
Pardot	Email Marketing	Name, email, title, company, phone number, VDR user profile	United States	Active
Pendo	In-App Customer Messaging	Anonymized personal information, VDR user profile data only	United States	Active
Survicate	Survey, and feedback management tool	Email	Poland	Active
Sungard Availability Services	Hosting Services for the Firmex VDR Application Service	User name, company name, email address, application preferences	Canada	Active
Zendesk	Client Support Tickets & Emails	Company account information, name, VDR username, email	United States	Active