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Sub-Processors List

Overview

Firmex uses selected sub-processors to meet the service levels detailed in our Privacy Policy and Terms of Use. A sub-processor is a third party data processor that has or will potentially have access to or process data that may contain personal data.

All of our sub-processors are General Data Protection Regulation (GDPR) compliant.

If you have questions about our customer data protection policy and practices or require more information, please contact us by email at privacy@firmex.com or at our mailing address below:

Firmex Inc.
110 Spadina Avenue, Suite 700
Toronto, ON M5V 2K4

Sub-Processors List

Entity NamePurposeData CollectedEntity Country
Amazon Web ServicesHosting Services for the Firmex VDR Application ServiceUser name, company name, email address, application preferencesUnited States, Canada & Germany
Cogeco Peer 1Hosting Services for the Firmex VDR Application ServiceUser name, company name, email address, application preferencesCanada
GainsightClient Relationship ManagementClient account information, VDR username, name, phone, emailUnited States
NetsuiteBilling & Financial SoftwareClient name, billing contact name, email and addressUnited States
PardotEmail MarketingName, email, title, company, phone number, VDR user profileUnited States
PendoIn-App Customer MessagingAnonymized personal information, VDR user profile data onlyUnited States
RingCentralVoIP Phone Service ProviderName, phone, companyUnited States
SalesforceClient Management DatabaseName, phone, company, location, titleUnited States
GrooveEmail MarketingName, phone, company, location, titleUnited States
Sungard Availability ServicesHosting Services for the Firmex VDR Application ServiceUser name, company name, email address, application preferencesCanada
TableauBusiness Intelligence ReportingClient account information, VDR username, name, phone, emailUnited States
ZendeskClient Support Tickets & EmailsCompany account information, name, VDR username, emailUnited States