Sub-Processors List
Overview
Firmex uses selected sub-processors to meet the service levels detailed in our Privacy Policy and Terms of Use. A sub-processor is a third party data processor that has or will potentially have access to or process data that may contain personal data.
All of our sub-processors are General Data Protection Regulation (GDPR) compliant.
If you have questions about our customer data protection policy and practices or require more information, please contact us by email at privacy@firmex.com or at our mailing address below:
Firmex Inc.
110 Spadina Avenue, Suite 700
Toronto, ON M5V 2K4
Sub-Processors List
| Entity Name | Purpose | Data Collected | Entity Country | Status |
|---|---|---|---|---|
| Amazon Web Services | Hosting Services for the Firmex VDR Application Service | User name, company name, email address, application preferences | United States, Canada & Germany | Active |
| DataDog | Application health and availability monitoring | None intended – Possible to ingest email address, or IP address | United States | Active |
| Pardot | Email Marketing | Name, email, title, company, phone number, VDR user profile | United States | Active |
| Pendo | In-App Customer Messaging | Anonymized personal information, VDR user profile data only | United States | Active |
| Survicate | Survey, and feedback management tool | Poland | Active | |
| Zendesk | Client Support Tickets & Emails | Company account information, name, VDR username, email | United States | Active |