Find out what the world’s most widely used data room can do for you.

Sub-Processors List


Firmex uses selected sub-processors to meet the service levels detailed in our Privacy Policy and Terms of Use. A sub-processor is a third party data processor that has or will potentially have access to or process data that may contain personal data.

All of our sub-processors are General Data Protection Regulation (GDPR) compliant.

If you have questions about our customer data protection policy and practices or require more information, please contact us by email at or at our mailing address below:

Firmex Inc.
110 Spadina Avenue, Suite 700
Toronto, ON M5V 2K4

Sub-Processors List

Entity NamePurposeData CollectedEntity CountryStatus
Amazon Web ServicesHosting Services for the Firmex VDR Application ServiceUser name, company name, email address, application preferencesUnited States, Canada & GermanyActive
DataDogApplication health and availability monitoringNone intended – Possible to ingest email address, or IP addressUnited StatesActive
PardotEmail MarketingName, email, title, company, phone number, VDR user profileUnited StatesActive
PendoIn-App Customer MessagingAnonymized personal information, VDR user profile data onlyUnited StatesActive
SurvicateSurvey, and feedback management toolEmailPolandActive
ZendeskClient Support Tickets & EmailsCompany account information, name, VDR username, emailUnited StatesActive