Expert Support That Cares
Our award-winning support team has supported thousands of projects and deals. We’ve got the knowledge, expertise, and commitment to help you at any time. Our team is on stand-by to support every user, 24 hours a day, 7 days a week.
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15,000+
new data room projects per year.
4,200+
customers in 110 countries have trusted Firmex.
24/7/365
expert support.
Service That Never Sleeps
Because more deals, diligence, and compliance get done on Firmex, our 24/7/365 customer support is always ready and available to help at any hour, at any day of the week.
- One level of always-on support for all users
- In-house global support in English, French, German, and Spanish
- GDPR compliant support services
- Full archiving service once your project or deal is done
A Responsive Team
Have a question or need some help? Our support team will answer you instantly. It’s a promise we’re committed to right from the start of our engagement with you.
Unlimited Training
Our feature-rich virtual data rooms are designed to be intuitive and easy to use. But we can get you up to speed on anything you want or need to know.
- Unlimited training based on user group or topic
- An extensive, detailed knowledge base with online tutorials, videos, and how-to guides
- Start working in your virtual data room faster
Need Help? Go to Our Knowledge Base
Discover What Great Service is All About
Firmex Stories: We Like to Show Our Human Side
Firmex Stories: What Great Customer Service Is All “Aboot”
Firmex Stories: An Ally In Business
Let’s talk about your Virtual Data Room needs.
