Expert support for everyone in the data room

Our award-winning support team has assisted with tens of thousands of projects and is on call 24/7/365 to help anyone in the virtual data room at any time. Our in-house experts are knowledgeable, thorough, and committed to solutions.

VISIT SUPPORT CENTER

98%

‘VERY SATISFIED’ CSAT SCORE

97%

LIVE PICK UP RATE

3.8 minute

FIRST REPLY TIME

250,000

ACTIVE USERS SUPPORTED

Service that never sleeps

  • Average pickup time of one minute or less
  • One level of always-on support for both internal and external users
  • In-house global support
  • Service in English, French, German, and Spanish
  • GDPR-compliant
  • Full archiving service once your project is done

Unlimited training for you and your users

  • Take advantage of our expertise with unlimited trainings based on user, group, or topic
  • Reference our extensive, detailed Knowledge Base with online tutorials, videos, and how-to guides
  • Rely on on-call support, or advance-schedule assistance for you and your users
  • Get support for not just you and your internal admin, but for all users that you invite into the data room

Talk to our product support experts immediately

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Knowledge Base
"I like everything about Firmex but I must say, the customer service at Firmex is WAY above and beyond. It's a great product but the quality and knowledge of the customer service is exceptional."
ArleteDocument Specialist - Technical Lead, Law Practice, 501-1,000 Employees, Canada
Arlete
“Great tool and service for the price. Easy to use with great customer service - very responsive.”
Richard A.COO, Financial Services Software, 51-200 Employees, U.K.
Richard A.
“The only virtual data room provider I use. Nice and helpful staff who are quickly available.”
JacksonInvestment Banking Associate, Financial Services Software, 1,001-5,000 Employees, U.S.
Jackson
“Very easy to set up, use, and administer. Also exceptional level of customer support.”
PeterSenior Manager, Accounting Software, 2-10 Employees, U.K.
Peter
“Really good - better and cleaner offering than the main VDR competitors in the marketplace. Customer service and responsiveness is excellent - timely and helpful helpdesk.”
GraemeExecutive Director, Financial Services Software, 51-200 Employees, Australia
Graeme
“The customer service is excellent. The 24/7 customer service is a great security blanket to have knowing that a solution to any problem is available any time of day.”
GriffinAnalyst, Investment Banking, 11-50 Employees, U.S.
Griffin
“I received one on one training when I started using Firmex, which was very helpful. After the training, Firmex has been easy to use and always helpful.”
KatherineParalegal, Law Practice, 501-1,000 Employees, U.S.
Katherine
“Support is excellent! I used Live Chat and didn’t expect someone to respond and actually get a live person to call me to guide me through.”
AlicaLegal Assistant, Law Practice, 201-500 Employees, Canada
Alica
“Great Service. Strong support system. The Firmex employees were nice to speak to and informative.”
KevinAnalyst, Telecommunications, 10,000+ employees, Canada
Kevin
“Best in class customer support. Always a positive experience dealing with both the company and support.”
RaymondPresident, Investment Banking, 11-50 Employees, Canada
Raymond
“Very satisfied with the VDR and the support desk. Experienced and fast-responding support, and very intuitive-working VDR.”
PieterDirector, Management Consulting, 11-50 Employees, Netherlands
Pieter
“Excellent help. Very efficient email process. Timely replies and solved the same day!”
DanDirector of Quality Assurance and Administration, Oil & Energy, 51-200 Employees, Canada
Dan

Discover what excellent service is all about

Firmex Toronto
110 Spadina Avenue, Suite 700
Toronto, ON, Canada  M5V 2K4

Firmex London
The Leather Market
11-13 Weston Street, Unit 12G2
London, England  SE1 3ER

Firmex Costa Rica
Building C14, 4th Floor,
America Free Zone
San Francisco, Heredia
Costa Rica, 40103

N. America +1.888.688.4042
Europe +44 (0) 20.3371.8476
International +1.416.840.4241
Australia +61.180.087.9509

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