99.98% total availability over the past 12 months
Our track record
Availability for the past 12 months.
Next Maintenance Scheduled For
May 9th 2:00 AM EDT – 7:00 AM EDT
Planned Maintenance Complete
May 7th 11:00 PM EDT - May 8th 12:00 AM EDT
Planned Maintenance Complete
April 11th 2:00 AM EDT - 7:00 AM EDT
Planned Maintenance Complete
April 11th 2:00 AM EDT - 7:00 AM EDT
Planned Maintenance Complete
March 21st 2:00 AM EDT - 7:00 AM EDT
Planned Maintenance Complete
March 10th 11:00 PM EST - March 11th 12:00 AM EST
Planned Maintenance Complete
March 7th 2:00 AM EST - 7:00 AM EST
Planned Maintenance Complete
February 21st 2:00 AM EST - 7:00 AM EST
Planned Maintenance Complete
February 7th 2:00 AM EST - 7:00 AM EST
Planned Maintenance Complete
January 28th 11:00 PM EST - January 29th 12:00 AM EST
Planned Maintenance Complete
January 17th 2:00 AM EST - 7:00 AM EST
Planned Maintenance Complete
December 13th 2:00 AM EST - 7:00 AM EST
Planned Maintenance Complete
November 29th 2:00 AM EST - 7:00 AM EST
Planned Maintenance Complete
November 15t 2:00 AM EST - 7:00 AM EST
Planned Maintenance Complete
November 1st 2:00 AM EST - 7:00 AM EDT
Planned Maintenance Complete
October 18th 2:00 AM EDT - 7:00 AM EDT
Planned Maintenance Complete
September 27th 2:00 AM EDT - 7:00 AM EDT
Planned Maintenance Complete
September 13th 2:00 AM EDT - 7:00 AM EDT
Planned Maintenance Complete
August 23rd 2:00 AM EDT - 7:00 AM EDT
Planned Maintenance Complete
August 9th 2:00 AM EDT - 7:00 AM EDT
Planned Maintenance Complete
July 19th 2:00 AM EDT - 7:00 AM EDT
Planned Maintenance Complete
July 5th 2:00 AM EDT - 5:00 AM EDT
Planned Maintenance Complete
June 21th 2:00 AM EDT - 7:00 AM EDT
Planned Maintenance Complete
June 7th 2:00 AM EDT - 5:00 AM EDT
Planned Maintenance Complete
May 24rd 2:00 AM EDT - 7:00 AM EDT
Planned Maintenance Complete
May 3rd 2:00 AM EDT - 7:00 AM EDT
Planned Maintenance Complete
April 19th 2:00 AM EDT - 7:00 AM EDT
Planned Maintenance Complete
April 5th 2:00 AM EDT - 7:00 AM EDT
Planned Maintenance Complete
March 22nd 2:00 AM EDT - 7:00 AM EDT
Planned Maintenance Complete
March 8th 1:00 AM EST - 7:00 AM EDT
Planned Maintenance Complete
February 23nd 2:00 AM - 7:00 AM EDT
Planned Maintenance Complete
February 2nd 2:00 AM - 7:00 AM EDT
Planned Maintenance Complete
January 19th 2:00 AM - 7:00 AM EDT
Planned Maintenance Complete
December 15th 2:00 AM - 7:00 AM EDT
Our product updates
Features & Enhancements for the past 12 months.
Product Update
March 2020
Added Optical Character Recognition (OCR)
View Updates in DetailProduct Update
February 2021
Drastically Improved Firmex Viewer's Compatibility with Excel Files
View Updates in DetailProduct Update
December 2020
User Interface Improvements
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November 2020
Redact Improvements
View Updates in DetailProduct Update
October 2020
New Redaction Feature Added
View Updates in DetailProduct Update
September 2020
User Interface Improvements
View Updates in DetailProduct Update
August 2020
Released New Report Tracking Support Activity
View Updates in DetailProduct Update
July 2020
Improved SSO and Reports
View Updates in DetailProduct Update
June 2020
Increased In-Browser Upload Size and Improved SSO
View Updates in DetailProduct Update
May 2020
Improved Site-Level Reporting
View Updates in DetailProduct Update
March 2020
Improved Document Activity Notification Behavior
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February 2020
UI and Navigation Improvements
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December 2019
Added Document Activity Email Notifications report
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November 2019
Additional SSO support
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October 2019
Smaller downloads bypass compression
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September 2019
Added Single Sign on (SSO) support
View Updates in DetailProduct Update
August 2019
Upload supporting documentation directly to Q&A answer and improvements to import spreadsheet
View Updates in DetailProduct Update
July 2019
Added new column to All Users Excel export to indicate bulk download ability & other fixes
View Updates in DetailProduct Update
June 2019
Q&A Reopen questions feature added & other fixes
View Updates in DetailProduct Update
May 2019
Enabling bulk download at the group level & other fixes
View Updates in DetailProduct Update
April 2019
Office field now optional when adding users & other fixes
View Updates in DetailProduct Update
March 2019
Ability to control the frequency of Q&A task emails
View Updates in DetailOur status updates
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