99.99% total availability over the past 12 months

Updated April 17, 2025

Our track
record

Availability for the past 12 months.

Next Maintenance Scheduled For

April 21st, from 10:00 PM to 12:30 AM EDT.

Planned Maintenance Complete

April 16th, from 10 PM EDT to 11:30 PM EDT.

Planned Maintenance Complete

April 6th, from 02:00 AM EDT to 05:00 AM EDT.

Planned Maintenance Complete

March 23rd, from 02:00 AM EDT to 07:00 AM EDT.

Planned Maintenance Complete

February 23rd, from 02:00 AM EST to 07:00 AM EST.

Planned Maintenance Complete

February 2nd, from 02:00 AM EST to 07:00 AM EST.

Planned Maintenance Complete

January 22nd, from 10:00 PM EST to 11:30 PM EST.

Planned Maintenance Complete

January 19th, from 02:00 AM EST to 07:00 AM EST.

Planned Maintenance Complete

January 10th, from 10:00 PM EST to January 11th, 12:00 AM EST.

Planned Maintenance Complete

December 15th, from 02:00 AM EST to 05:00 AM EST.

Planned Maintenance Complete

December 1st, from 02:00 AM EST to 05:00 AM EST.

Planned Maintenance Complete

November 17th, from 02:00 AM EST to 05:00 AM EST.

Planned Maintenance Complete

November 3rd, from 01:00 AM EST to 04:00 AM EST..

Planned Maintenance Complete

October 20th, from 02:00 AM EDT to 05:00 AM EDT.

Planned Maintenance Complete

September 28th, from 10:00 PM EST to September 29th, 12:00 AM EST.

Planned Maintenance Complete

September 28th, from 10:00 PM EST to September 29th, 12:00 AM EST.

Planned Maintenance Complete

September 28th, from 10:00 PM EST to September 29th, 12:00 AM EST.

Our product updates

Features & Enhancements for the past 12 months.

Product Update, November 2024
Improved our bulk download function by increasing the maximum ZIP file size from 5GB to 20GB.
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Product Update, August 2024
Updated our User Interface, focusing on the most widely used part of our product—the Documents Page.
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Product Update, June 2024
Seclore application upgraded to the newest version to give you a better, more seamless experience when interacting with protected documents you download from Firmex.
Product Update, January 2024
Redact all: Ability to redact all instances of a phrase or a word in a document.
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Product Update, November 2024
Improved our bulk download function by increasing the maximum ZIP file size from 5GB to 20GB.
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Product Update, November 2023
Default Bulk Download enabled for admin and support group and updated delivery schedule for Q&A email
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Product Update, March 2023
Migrated Databases to Amazon Web Services
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Product Update, February 2023
Improved User Interface
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Product Update, January 2023
Improved Document Activity Notification Emails
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Product Update, October 2022
New User Interface
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Product Update, September 2022
Faster Downloads and Increased In-Browser Download Limit
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Product Update, October 2021
Q&A Improvements
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Product Update, September 2021
Q&A Improvements
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Product Update, August 2021
Q&A Improvements
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Product Update, July 2021
Firmex Viewer
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Product Update, June 2021
Q&A Improvements
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Product Update, May 2021
Reporting Improvements
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Product Update, April 2021
Two-Factor Authentication Improvements
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Product Update, March 2021
Added Optical Character Recognition (OCR)
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Product Update, February 2021
Drastically Improved Firmex Viewer's Compatibility with Excel Files
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Product Update, December 2020
User Interface Improvements
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Product Update, November 2020
Redact Improvements
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Product Update, October 2020
New Redaction Feature Added
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Our status updates

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Firmex Toronto
110 Spadina Avenue, Suite 700
Toronto, ON, Canada  M5V 2K4

Firmex London
The Leather Market
11-13 Weston Street, Unit 12G2
London, England  SE1 3ER

Firmex Costa Rica
Building C14, 4th Floor,
America Free Zone
San Francisco, Heredia
Costa Rica, 40103

N. America +1.888.688.4042
Europe +44 (0) 20.3371.8476
International +1.416.840.4241
Australia +61.180.087.9509

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