99.98% total availability over the past 12 months

Updated July 2, 2025

Our track
record

Availability for the past 12 months.

Next Maintenance Scheduled For

Sunday, July 6, 2025, 02:00 to 05:00 EDT

Planned Maintenance Complete

Sunday, June 22nd, 2:00 AM to 7:00 AM EDT

Planned Maintenance Complete

Sunday, May 25th, 2:00 AM to 5:00 AM EDT

Planned Maintenance Complete

Sunday, May 11th, 2:00 AM to 5:00 AM EDT

Planned Maintenance Complete

April 27th, from 2:00 AM to 6:00 AM EDT.

Planned Maintenance Complete

April 21st, from 10:00 PM to 12:30 AM EDT.

Planned Maintenance Complete

April 16th, from 10 PM EDT to 11:30 PM EDT.

Planned Maintenance Complete

April 6th, from 02:00 AM EDT to 05:00 AM EDT.

Planned Maintenance Complete

March 23rd, from 02:00 AM EDT to 07:00 AM EDT.

Planned Maintenance Complete

February 23rd, from 02:00 AM EST to 07:00 AM EST.

Planned Maintenance Complete

February 23rd, from 02:00 AM EST to 07:00 AM EST.

Planned Maintenance Complete

January 22nd, from 10:00 PM EST to 11:30 PM EST.

Planned Maintenance Complete

January 19th, from 02:00 AM EST to 07:00 AM EST.

Planned Maintenance Complete

January 10th, from 10:00 PM EST to January 11th, 12:00 AM EST.

Planned Maintenance Complete

December 15th, from 02:00 AM EST to 05:00 AM EST.

Planned Maintenance Complete

December 1st, from 02:00 AM EST to 05:00 AM EST.

Planned Maintenance Complete

November 17th, from 02:00 AM EST to 05:00 AM EST.

Planned Maintenance Complete

November 3rd, from 01:00 AM EST to 04:00 AM EST..

Planned Maintenance Complete

October 20th, from 02:00 AM EDT to 05:00 AM EDT.

Planned Maintenance Complete

September 28th, from 10:00 PM EST to September 29th, 12:00 AM EST.

Planned Maintenance Complete

September 28th, from 10:00 PM EST to September 29th, 12:00 AM EST.

Planned Maintenance Complete

September 28th, from 10:00 PM EST to September 29th, 12:00 AM EST.

Our product updates

Features & Enhancements for the past 12 months.

Product Update November 2024

Improved our bulk download function by increasing the maximum ZIP file size from 5GB to 20GB.

View In Detail
Product Update August 2024

Updated our User Interface, focusing on the most widely used part of our product—the Documents Page.

View in Detail
Product Update June 2024

Seclore application upgraded to the newest version to give you a better, more seamless experience when interacting with protected documents you download from Firmex.

Product Update January 2024

Redact all: Ability to redact all instances of a phrase or a word in a document.

View in Detail
Product Update November 2024

Improved our bulk download function by increasing the maximum ZIP file size from 5GB to 20GB.

View in Detail
Product Update November 2023

Default Bulk Download enabled for admin and support group and updated delivery schedule for Q&A email

Product Update March 2023

Migrated Databases to Amazon Web Services

Product Update February 2023

Improved User Interface

Product Update January 2023

Improved Document Activity Notification Emails

Product Update October 2022

Faster Downloads and Increased In-Browser Download Limit

Product Update October 2021

Q&A Improvements

Product Update September 2021

Q&A Improvements

Product Update August 2021

Q&A Improvements

Product Update July 2021

Firmex Viewer

Product Update June 2021

Q&A Improvements

Product Update May 2021

Reporting Improvements

Product Update April 2021

Two-Factor Authentication Improvements

Product Update March 2021

Added Optical Character Recognition (OCR)

Product Update February 2021

Drastically Improved Firmex Viewer's Compatibility with Excel Files

Product Update December 2020

User Interface Improvements

Product Update November 2020

Redact Improvements

Product Update October 2020

New Redaction Feature Added

Our status updates

Follow @FirmexSupport