Firmex receives excellent Net Promoter Score (NPS) for customer loyalty

Firmex's Net Promoter Score (NPS) places it at the top of the VDR space for customer satisfaction and 82% above the software industry average.


We at Firmex are excited to announce that we have received an excellent Net Promoter Score (NPS), placing us at the top of the VDR space for customer satisfaction.

NPS is a benchmark test for customer satisfaction that relies on one question: “How likely is it that you would recommend our company to a friend or colleague?” The final score is determined by subtracting the percentage of negative responses (detractors) from the percentage of positive responses (promoters). NPS is widely recognized as one of the best predictors of a company’s growth.

Firmex scored a 53 in its most recent survey, which ranks the company 82% above the software industry average of 29. It also beats major companies like Adobe (36), IBM (42), and HP (46), and ties with Google.

“Our top priority is ensuring an outstanding experience for our users. Our success comes from both our intuitive virtual data room offering and or our highly engaged customer success team,” says Joel Lessem, CEO of Firmex. “A large part of our business comes from customers renewing and expanding their use of Firmex, and referring us to their peers, so it’s crucial that our customers come away not only satisfied, but also, delighted with our service. Our NPS score shows that we’re doing things right.”

Firmex has been recognized in the past for customer service, winning a Gold Stevie Award at the 10th Annual International Business Awards (IBAs) in 2013. In 2014, we were also named 13th fastest growing technology company in Canada, according to the Deloitte Fast 50™.

For media inquiries, contact Mark Wright, VP Marketing, at


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