Expert support for everyone in the data room

Our award-winning support team has assisted with tens of thousands of projects and is on call 24/7/365 to help anyone in the virtual data room at any time. Our in-house experts are knowledgeable, thorough, and committed to solutions.

VISIT SUPPORT CENTER

98%

‘VERY SATISFIED’ CSAT SCORE

97%

LIVE PICK UP RATE

3.8 minute

FIRST REPLY TIME

250,000

ACTIVE USERS SUPPORTED

Service that never sleeps

  • Average pickup time of one minute or less
  • One level of always-on support for both internal and external users
  • In-house global support
  • Service in English, French, German, and Spanish
  • GDPR-compliant
  • Full archiving service once your project is done

Unlimited training for you and your users

  • Take advantage of our expertise with unlimited trainings based on user, group, or topic
  • Reference our extensive, detailed Knowledge Base with online tutorials, videos, and how-to guides
  • Rely on on-call support, or advance-schedule assistance for you and your users
  • Get support for not just you and your internal admin, but for all users that you invite into the data room

Talk to our product support experts immediately

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Knowledge Base
"I like everything about Firmex but I must say, the customer service at Firmex is WAY above and beyond. It's a great product but the quality and knowledge of the customer service is exceptional."
ArleteDocument Specialist - Technical Lead, Law Practice, 501-1,000 Employees, Canada
Arlete
“Great tool and service for the price. Easy to use with great customer service - very responsive.”
Richard A.COO, Financial Services Software, 51-200 Employees, U.K.
Richard A.
“The only virtual data room provider I use. Nice and helpful staff who are quickly available.”
JacksonInvestment Banking Associate, Financial Services Software, 1,001-5,000 Employees, U.S.
Jackson
“Very easy to set up, use, and administer. Also exceptional level of customer support.”
PeterSenior Manager, Accounting Software, 2-10 Employees, U.K.
Peter
“Really good - better and cleaner offering than the main VDR competitors in the marketplace. Customer service and responsiveness is excellent - timely and helpful helpdesk.”
GraemeExecutive Director, Financial Services Software, 51-200 Employees, Australia
Graeme
“The customer service is excellent. The 24/7 customer service is a great security blanket to have knowing that a solution to any problem is available any time of day.”
GriffinAnalyst, Investment Banking, 11-50 Employees, U.S.
Griffin
“I received one on one training when I started using Firmex, which was very helpful. After the training, Firmex has been easy to use and always helpful.”
KatherineParalegal, Law Practice, 501-1,000 Employees, U.S.
Katherine
“Support is excellent! I used Live Chat and didn’t expect someone to respond and actually get a live person to call me to guide me through.”
AlicaLegal Assistant, Law Practice, 201-500 Employees, Canada
Alica
“Great Service. Strong support system. The Firmex employees were nice to speak to and informative.”
KevinAnalyst, Telecommunications, 10,000+ employees, Canada
Kevin
“Best in class customer support. Always a positive experience dealing with both the company and support.”
RaymondPresident, Investment Banking, 11-50 Employees, Canada
Raymond
“Very satisfied with the VDR and the support desk. Experienced and fast-responding support, and very intuitive-working VDR.”
PieterDirector, Management Consulting, 11-50 Employees, Netherlands
Pieter
“Excellent help. Very efficient email process. Timely replies and solved the same day!”
DanDirector of Quality Assurance and Administration, Oil & Energy, 51-200 Employees, Canada
Dan
Firmex Virtual Data Room Reviews

Discover what excellent service is all about

Firmex Toronto
110 Spadina Avenue, Suite 700
Toronto, ON, Canada  M5V 2K4

Firmex London
The Leather Market
11-13 Weston Street, Unit 12G2
London, England  SE1 3ER

Firmex Costa Rica
Building C14, 4th Floor,
America Free Zone
San Francisco, Heredia
Costa Rica, 40103

N. America +1.888.688.4042
Europe +44 (0) 20.3371.8476
International +1.416.840.4241
Australia +61.180.087.9509

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