Firmex Wins Gold Stevie® Award in 2013 International Business AwardsFirmex Aug 15, 2013
Firmex has won a Gold Stevie® Award for Customer Service Department of the Year as part of the 10th Annual International Business Awards (IBAs).
The International Business Awards are the world’s premier business awards program. All individuals and organizations worldwide – public and private, for-profit and non-profit, large and small– are eligible to submit nominations. The 2013 IBAs received entries from more than 50 nations and territories. More than 3,300 nominations from organizations of all sizes, in virtually every industry, were submitted for consideration in a wide range of categories. Firmex won gold in the Customer Service Department of the Year category for Computer Hardware, Software and Services. Past winners of the Stevie® Awards have included notable companies such as HP, Vodafone and DHL Express. Firmex specializes in the secure exchange of confidential documents through our virtual data room platform. Our Client Services Team supports thousands of users across multiple industries, including investment banking, legal, private equity, real estate, mining & resources and pharmaceuticals. “The success of our Client Services Team is built on providing deep professional expertise, developing a personal connection with each client, and taking a proactive, consultative approach,” explained Robert Wilder, COO of Firmex. “It’s an honor to be recognized by the Stevie® Awards for our ongoing commitment to our clients. I’m incredibly proud of each member of our team who has contributed to this success,” he added. Stevie® Award winners were selected by more than 250 executives worldwide who participated in the judging process this year. “The 2013 International Business Awards are noteworthy for featuring the best collection of entries we have ever received,” said Michael Gallagher, President and Founder of the Stevie Awards. “The judges have been unanimous in their comments about the quality of the nominations received this year. We extend our most heartfelt congratulations to all of this year’s Gold, Silver and Bronze winners.” Director of Firmex Client Services, Jason Soo, said his team’s approach to customer service was rooted in client communication. “We love talking to our customers,” he said. “We have clients in over 68 countries and their feedback and collaboration over the years has been a huge part of making us the team we are today.” In 2012, Firmex’s Client Services Team spent over 5,000 hours supporting clients involved in high stakes corporate transactions and over 95% of clients polled gave Firmex support a 5/5. Details about The International Business Awards and the lists of Stevie® Award winners are available at www.StevieAwards.com/IBA. About the Stevie Awards Stevie Awards are conferred in five programs: The International Business Awards, The American Business Awards, the Asia-Pacific Stevie Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com . About Firmex Intuitive, affordable, pervasive – thousands of companies choose Firmex Virtual Data Room (VDR) solutions to securely share their highly confidential documents. Leaders in corporate and financial transactions, M&A, compliance, litigation, and procurement value Firmex’s ease of use and outstanding support to profitably accelerate their online document sharing and collaboration projects.