We care about what our customers have to say, because it helps us improve the things that matter. We continually seek feedback and conduct a formal customer satisfaction survey every six months. Here is what some of our customers have to say:
"We needed a data room that could be set up quickly, securely, and be easily maintained. Firmex delivered on their promises, from the smooth data room setup and their robust security structure, to the thoroughness of the training and their promptness on support."
- Tim Hollaar, Royal Nickel Corporation
"Due diligence and the review of confidential documents is an integral component in our partnering and licensing efforts with other Biotechnology and Pharmaceutical companies. We’ve found Firmex tremendously accommodating to our specific needs and also very price competitive."
- Daniel Böck, Ph.D, Vice President, Business Development and Licensing, Ambrilia Biopharma Inc.
"Firmex offers an ideal solution for securely managing the distribution of a large volume of information to multiple parties."
- Douglas Warren, Bruce Power
"Firmex has been great supporting myself and my team to learn the data room. They have been really quick to answer questions or to give refresher courses. I also love the fact that I can create as many projects as I need and being able to track who has been in and out and what they have looked at. It has helped me on more than one occasion."
- Paula McGarrigle, Managing Director, Solas Energy Consulting
"Firmex's deal room has served a number of purposes for my company. It has enabled us to speed up our due diligence process by allowing people in multiple disciplines and locations to access the files that they needed, quickly and efficiently, with very little training and at a wonderful price. I love the way I can customize the labels, making it easier for people to navigate and useful for other document sharing activities besides due diligence. I have always gotten personalized, helpful service when I call. Overall, choosing Firmex was the best decision I could have made."
- Stephanie Reck, Acquisition Analyst, The Mentor Network
"Advising on both domestic and cross-border transactions in the energy sector has been a hallmark of our practice. We recently launched a Firmex-powered deal website and are conducting a number of significant energy deals using these electronic deal rooms. We are delighted with the facility."
- Donald Greenfield, Co-Leader, Energy Practice Group , Bennett Jones LLP
"Closing a deal without a Firmex Virtual Data Room would be like running an airport without air traffic control."
- Gillian Stacey, Partner & Technology Committee Chair, Davies Ward Phillips & Vineberg LLP
"Firmex allows us to provide a valuable service to our clients at a significantly lower price than other third party providers. The features, functionality and reliability of Firmex rival or exceed other providers and the customer service is excellent."
- Tim Heeney, Partner, Goodmans LLP
"I recommend Firmex because of the exceptional customer service that their team has provided. From site customization requests, enhanced security features or general "how-to questions", the Firmex staff has always been available and they have tackled every request effectively and efficiently."
- Shannon Seitz, Associate , Lang Michener LLP
"As a business law firm, we are regularly involved in transactions that include multiple parties and numerous documents; our co-branded Firmex deal rooms are immensely valuable tools that help us maintain an efficient and organized deal process. In addition, having the in-house capability to launch a new deal room in minutes without third party intervention reflects favorably on our firm and helps distinguish us from our peers. Moreover, the Firmex support personnel have been incredibly responsive and feel like a part of our team."
- Andrew Flowers, Partner, Cohen & Grigsby
"With upfront and straightforward pricing - we know we can run multiple data rooms without multiple charges. Firmex has changed the way we use Data Rooms."
- Sean Campbell, Marcum Cronus Partners LLC
"We previously used a Firmex competitor, and because of the costs, we were very selective about what projects ran within a data room. We’ve now switched to Firmex, which gives us the cost certainty of one price for virtually unlimited use. The experience with Firmex has been great - we’re now paying less per project, and we’re running even more projects in data rooms without additional costs - saving time and money!"
- Jim Olson, Associate, Cleary Gull Inc.
"Firmex is an absolutely superior product in terms of usability and features that could immediately sync with the deal momentum I was after."
- Michael Burt, Forbes Mergers & Acquisitions
"With clients, investors, and corporate development contacts throughout the globe, it is essential that we have a secure and customizable site to share and exchange information. Firmex addressed our needs from putting our company logo on the home screen and defining user access control to providing tools for running reports on user activity, and setting up automatic email alerts when new files are added to the site. These are invaluable tools that I use daily and provide me with critical insight into the processes and people I am working with. Client services couldn’t be nicer, yet the most important thing is that they are smart about my business, and they understand what I am trying to achieve and help me execute. I have never found a situation where my call wasn’t responded to promptly or resolved quickly. I challenge anyone to find that elsewhere. "
- Kevin Hawkins, Analyst, Bowen Advisors
"From the beginning, we really liked Firmex’s features, functionality, and value proposition which are truly differentiated from other providers who we have worked with in the past and we believed that the Firmex data room would provide a best-in-class product for our M&A engagements. As evidence, we specifically polled the legal, accounting, and buyer due diligence teams, as well as our client for feedback on the Boxwood Firmex data room experience. We only received very positive comments from all parties who used the data room, thus confirming that Firmex is the right solution. We highly recommend Firmex to any firm wanting a quality data room provider with responsive customer service, reliability, and much more"
- Matt Schumacher, Vice President, Boxwood Capital Partners