Integrated Client Service Teams Provide Tighter Controls and Increase Customer Satisfaction

Apr 2, 2012 - by Jacob Rose

Identifying a recent trend in Client Services, Management Centre Europe is now offering workshops on leading and implementing Integrated Client Service teams. The Integrated Client Service Model looks to improve upon the old client service paradigm wherein unspecialized greeters merely welcomed clients, identified their issues, and routed them off to another department, forcing the client re-explain their problem. The Integrated Client Service Model takes a flatter approach in an effort to build accountability, security and customer relationships. After all, customers shouldn’t be made to feel like they are merely problem tickets.